Returns and exchanges

Returns

Of course, you can return products purchased from us. You always have 14 days to change your mind, provided the item and packaging are in original condition. For hygiene reasons, earrings cannot be returned or exchanged.

If you would like to return a product please contact us at hello@arkstudio.se. The return cost is 59 SEK.

If you’d like to exchange an item, simply place a new order for the product you want instead (see section “Exchanges”).

Once we receive your return, processing normally takes 10–12 business days. During busy periods it may take a little longer, but by law we always complete refunds within 30 days. You’ll only be charged for the items you keep plus the return fee of 59 SEK. If you return the entire order, the 59 SEK return fee still applies.

Exchanges

If you’d like something different, the easiest way is to place a new order for the product you want and return the original item, see section "Returns". This way you’re sure the new product doesn’t sell out. Returns cost 59 SEK.